FAQ's

 

Answers to Frequently Asked Questions

 

1. I have a chip in my windshield. Can it be repaired or should it be replaced?

Windshield chips can often be repaired if they’re minor and not directly in the driver's line of sight. General rules of thumb are that chips can be repaired if the damage is only to the outer layer of the windshield's laminated safety glass and if the total size of the chip is less than the size of a quarter.


2. Will I need to pay any money out of pocket to get my glass fixed?
For rock chip repair, most car insurance companies waive the deductible amount (if your insurance policy has one). So if your car insurance policy includes auto glass coverage, then you generally will not have to pay anything out of pocket for chip repair.
For glass replacement, you will not have to pay anything out of pocket if your car insurance policy includes full glass coverage. In this situation, we can simply bill your car insurance provider, collect payment from them and replace your glass at no cost to you.
If your car insurance policy includes a deductible for glass replacement, then you will be responsible for the deductible amount and your car insurance provider will be responsible for any money over the deductible amount.


3. Can I get my glass fixed if my car insurance policy does not have glass coverage?
Yes. If your car insurance policy does not include auto glass coverage, then you can simply pay us directly for your auto glass replacement. Our services are very competitively priced. Access 1 Auto Glass accepts cash and credit cards to make payment as easy and convenient as possible.


4. How quickly can I get my auto glass repaired or replaced?
We can generally get your glass fixed within 1 to 2 business days of your initial contact. Same day service is often available for both glass repair and replacement.


5. Do you offer mobile glass service?
Yes! Our technicians provide mobile glass repair and replacement services throughout the greater Albuquerque area. There are no additional charges to use our mobile services, and our technicians can come to wherever your car is (home, business office, etc.).


6. How do I schedule an appointment?
To schedule an appointment or get a quote on servicing your auto glass, simply call us at (505) 341-4527 (GLAS)


7. What kind of parts do you use to perform your glass services?
We use all OEM (Original Equipment Manufacturer) glass and the highest quality molding, urethanes and other installation materials. Our focus is on doing the job right the first time so that you can be confident in your newly repaired or replaced glass.


8. What kind of warranty do you include with your services?
We include a full lifetime warranty that is good for as long as you own or lease the vehicle. Our warranty covers leaks and air noises, manufacturer defects, molding problems.